1. Policy
Minoru Foods (“we”) handles personal information appropriately in accordance with Japan's Act on the Protection of Personal Information (APPI) and other applicable laws.
2. Information we collect
We may collect the following through our contact form, email, phone and orders:
- Name, company or organization
- Email address and phone number
- Delivery address
- Order details and allergen or dietary requests
- The content of your enquiry
3. How we use it
We use personal information only for the following purposes:
- Responding to orders, quote requests and enquiries
- Preparing and delivering food, invoicing and confirming payment
- Providing safety information such as allergen details
- Improving our service and complying with the law
4. Sharing and outsourcing
We do not provide personal information to third parties without your consent, except as required by law. We may outsource delivery, payment or accounting tasks to the extent necessary to provide the service, and we supervise such providers appropriately.
5. Contact form and external services
Our contact form uses the form-handling service “FormSubmit” (formsubmit.co). What you enter is sent through that service to our email address ([email protected]). The service operator is located outside Japan, and your data may be processed on servers outside Japan.
Your input is transmitted to this external service at the moment you press the send button.
6. Cookies and advertising
At present, this site does not use an analytics tool. We may use cookies and similar technologies for Google Ads delivery and measurement. In that case, third parties such as Google may collect non-identifying browsing information about your visit.
For how Google handles this information, see Google’s advertising policies. You can turn off personalized ads in Ads Settings, or disable cookies in your browser.
7. Security
We take necessary and appropriate measures to prevent unauthorized access to, loss of, or leakage of personal information.
8. Retention
We generally keep personal information related to enquiries and orders for one year after the matter is completed, then delete it appropriately. Information we must keep under accounting or tax laws is retained as required.
9. Your rights
You may request disclosure, correction, addition, deletion or suspension of use of your personal data. After verifying your identity, we will respond in accordance with the law. Please contact us at the address below.
10. Changes to this policy
We may revise this policy when laws or our services change. Revisions take effect when posted on this site.
11. Contact
Minoru Foods
721-1 Higashishiokoji-cho, Shimogyo-ku, Kyoto 600-8216, Japan
TEL +1 227 231 1977
Email [email protected]